Advert Text
Overall purpose of the job
To ensure that appropriate service levels are provided to the Client on site on a daily
basis. Manage the service delivery / client relationship so that SLA is delivered in a
timely manner.
Conduct Annual Staff reviews. Ensure regular Client and Employee feedback ensuring
a professional service.
Main Duties and Responsibilities
- Management of Facilities team in the provision of services to the site. These
services include but are not restricted to: Reception, Mechanical/electrical,
Access Control systems, Housekeeping, Catering, Hospitality, cleaning and
Move Management.
- Assisting with the implementation of Company Health and Safety policy in
compliance with the Health & Safety Act 2005, and subsequent amendments.
- Management of external contractors and suppliers to ensure optimal service
levels are attained at minimum cost.
- Manage the approval of supplier invoices and ensure these are accurately
recharged to business units as appropriate.
- Ensuring delivery of Cleaning and other contracts on a day-to-day basis to ensure a
high standard of service.
- Monitor and achieve performance targets for all service activities and reports on
volumes processed, speed and reliability.
• Maintains regular, positive and effective communications with business to identify
their current and future needs, and ensure the services provided meet these
needs.
• Manage third party suppliers by monitoring service levels, rates and
communication.
Person Specification
- Thorough knowledge and qualified in H&S.
- Excellent communication skills.
- Ability to plan and action projects within deadlines
- Diploma in Facility Management and/or previous related experience an
advantage.
- Previous experience of generating monthly reports.
- Previous people management experience essential.
- Full understanding of the Facilities related services.
- Previous experience in financial budgeting, management and control techniques.
Job Ref
13602