Advert Text
Summary:
The Centre Attendant is responsible for assisting the Centre Manger and Centre Supervisor in managing the daily
operations of the Community Centres, ensuring the Centre is kept clean and well maintained, providing a warm and welcoming
environment in order to ensuring high levels of customer satisfaction.
Reporting to:
Centre Manager/Centre Supervisor
Tasks will include but not limited to:
Primary Duties:
- Act as point of contact for Centre Enquiries.
- Provide a welcome and warm environment to all customers and visitors to the Centre and develop close working
relationships with all Clients, Customers and Stakeholders, through excellent customer service and social skills.
- Being a key holder and responsible for opening/closing up of Centre safely and securely in line with the Centres’
procedures and ensuring on lock up that that all doors and windows are locked and alarms are set.
- Working with the Centre Manager/Centre Supervisor to ensure all Environmental, Health and Safety guidelines and
met and maintained and that approved safe system of work (including Permit to Works) are adhered to.
- Ensure standards/procedures are adhered to.
- Maintaining security of the premises in line with the Centre’s procedures. Ensuring the security of the
building/monitoring of CCTV and highlighting any out of line situations as a matter of urgency to the Centre
Supervisor/Centre Manger.
- Reception duties – Answer the telephone and maintain and ensure that all messages are dealt with efficiently in a
polite and friendly manner, whilst being aware of the different needs of individuals especially those who are first time
users and those with special needs. Taking messages and ensuring timely delivery of same to recipient. Ensuring all
Clients sign in and out of the building and recording footfall. Leaflets/flyers/timetables etc. must be kept plentiful and
up to date at reception at all times.
- General Maintenance/Cleaning Duties of Centre and Grounds - Carry out duties necessary on the premises as
designated by Centre Supervisor/Centre Manager inline with the Centre’s schedules.
- Administration duties - Prepare invoices for all user groups and send out at the end of each month. Maintain accurate
records of all user groups and pricing structures. Carry out any additional administration duties that may be required
from time to time including updating timetables/social media pages/website etc.
- Set up rooms as required - Ensure that rooms are left ready for school/community use. Ensure safety procedures are
applied when stacking tables and chairs. Ensure that all user groups leave each room as they find it. Liaise with all user
groups regarding allocation of space etc. Ensure that no individual or group places equipment in the storage area
without prior approval.
- Documentation and filing - Ensure that filing/records are kept up to date and held securely.
- Accident/incidents - Ensure the all accidents/ incidents are dealt with and recorded in a timely and accurate manner,
inline with the Centre’s procedure and reported to the Centre Supervisor/Centre Manager.
- Evacuation & Emergency Procedures - Be fully familiar with the health and safety policies and procedures and ensure
that the appropriate procedures are applied in the event of an emergency/ Participate in all fire evacuation drills /
Ensure the appropriate emergency services are contacted and liaise with them on arrival (if Centre
Manager/Supervisor not on site) / Ensure that calm is maintained at all times.
- Highlight any out of line situations.
- Flexibility in working hours to meet the needs of the Centre(s).
- Other duties as required
Working Pattern
Mon-Sun, 30hours per week
Ref:13659