Advert Text
Overall Purpose of the Job
Accurately and efficiently co-ordinate the onsite facility. The successful candidate will be responsible for coordinating the day-to-day maintenance planning on the ground. The Facilities Support Manager will also be
responsible for liaising closely with the client with day-to-day operational matters.
Main duties and responsibilities
- Promote and deliver the aims of the Company to meet or exceed the quality levels and customer
support objectives central to the Company’s core business.
- Working closely with a project team and support planning and scheduling facility maintenance.
- Ensure that control measures are in place to ensure that safe working environments exist to provide
subcontractors with the facilities required to carry out functions without interruption to the Company’s
business.
- Manage and be responsible for all aspects of the portfolio under your control.
- Ensure that the service delivery is managed in line with the SLA and KPI’s.
- Establish and manage quality measures and procedures in conjunction with the Company to enable
two-way communication, ensuring feedback and continuous improvement is achieved
- Facilitate and manage training requirements to ensure that contractors are fully trained in all aspects
of the service provision.
- Perform routine maintenance and repair of buildings, facilities, and surrounding grounds using the
appropriate tools and equipment.
- Regular inspections and preventive maintenance to compliance with safety regulations,
- Supporting validation/quality department with necessary documentation to complete facility
maintenance in line with site operating procedures.
- Attend frequent meetings to discuss progress of service and arising matters.
- Ensure safe systems of work are in place for all operations by managing and addressing the Health
& Safety requirements of each function.
- Ensure compliance with all statutory and company procedures
- Suggest and implement improvements and innovations in service delivery
- Form a good working relationship with the Client ensuring satisfaction is sustained at all times.
- Effective sourcing and utilization of materials and subcontractors.
- The timely and accurate production of all client reporting requirements including the design and
generation of any bespoke reporting/documentation that supports Client relationships and has the
potential to further develop the contract base.
- Take on ad hoc projects from time to time as deeded necessary by your line manager and the
Director.
- Perform any ad-hoc duties as requested by your line manager.
- Role involves managing work orders and overseeing the maintenance and repair of the building or
facility.
Person Specification
- Ability to develop and grow customer relationships.
- Ability to operate in dynamic environments where circumstances can change rapidly.
- Strong decision-making ability.
- Excellent communication, collaboration, and delegation skills.
- Proactive and strategic planning skills.
- Must be self-motivated and able to motivate others.
- Must possess a dynamic approach to achieving continuous improvement.
- Excellent people management and communication skills
- Customer focus management style
- Ability to make on the spot decisions.
- Excellent problem solving skills and a ‘think outside the box’ approach
- Possess excellent commercial skills- ability to hold financial responsibility
- Ability to manage multiple priorities, complex situations, a diverse team of employees and client
requirements on an ongoing basis.
- Key Competencies: Contractor Management, Financial Management, Integrity, Problem Solving,
Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and
Directing Others, Drive for Results, Tactical, Proactive Logical Approach and ability to take
ownership.
Qualifications and Experience
- Previous experience working in a regulated Client environment
- Previous business management experience
- Knowledge/working within the cleaning/security function essential.
- Third level qualification or trade qualification equivalent
- Member of a relevant professional organization
- Garda Vetting would be beneficial.
- Financial and budgetary experience essential
- Project management experience
- A full clean driving license is essential for this role.
Working Pattern
Mon - Thurs = 8am to 4.30pm
Fri = 8am to 3.30pm
39 hours per week
Ref: 13661