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Overall Purpose of the Job
To take the lead in providing Facilities Management on a prestigious LifeSciences client facility. The successful candidate will be responsible for co-ordinating the day to day operation on the ground, co-ordinating the hard and soft services for the facility. Also included is accurately and efficiently co-ordinate the onsite services as per IFM requirements and guidelines, with reporting requirements to the EMEA Program team also a priority. The manager will also be responsible for liaising closely with the client and other stakeholders such as the in-country and Program teams with day to day matters and ensuring these are aligned with any overarching strategic objectives. A strong knowledge of regulated spaces for both soft and hard services is a must.
Main duties and responsibilities
- Full H&S responsibilities for all Apleona related activities and targets
- Full P&L responsibility for all Apleona activities and targets
- Monitoring, managing and reporting on all expenditure. Insuring expenditure does not exceed budget
- Overarching strategy is to self-deliver, manager must have a strong desire towards self-delivery of services and propose tactical solutions to achieve this
- Full operational responsibilities for all Apleona activities and targets
- Create succession planning and grow teams to achieve their best self
- Strong focus on customer centric approach to delivering and delighting client
- Manage the operational direction of outsourced resources, including quality performance, employed in the design, installation and operation of building, engineering and FM services
- Manage and determine the best fit for purpose service providers and drive procurement, tendering and managing of outsourced vendors
- Ensure that all contracts are in place with the subcontractors. This is to include an appropriate SLA and Contract Summary Agreement
- Adhere strictly to onsite OP’s but also challenge status quo and suggest alternatives to existing processes via change control mechanisms
- Ensure all regulatory requirements are met
- Monitoring all PPM and DM (reactive works) that may impact on the business, and liaising with the business to ensure the PPM can be completed whilst not affecting production
- Maintain auditable records for all in-house and outsourced PPM activities and ensure all documents are filed in an orderly fashion
- Ensure that all of the equipment is operational and that all equipment is working within defined parameters, settings and operational conditions as required
- Constantly identifying and creating ways to improve efficiency across all facilities related services
- Formal reporting to clients and Program teams
- Take on adhoc projects/duties as deemed necessary by the client and/o Contracts Manager
Person Specification
- Understanding of regulated facilities related services
- Experience of working in cGMP & cGDP environments
- Excellent Knowledge of soft and hard services
- Understanding of mechanical and electrical building engineering services, their design, operation and maintenance
- Understanding of human resource management and being part of a team
- Understanding of financial budgeting, management and control techniques
- Working knowledge of service provision contracts and contract administration procedures
- Excellent communication skills
- Excellent problem-solving skills
- Eagerness to learn and progress
Qualifications and Experience
- Minimum 5 years’ experience working in a regulated facilities environment
- Excellent pc skills, including Word/ Excel/ PowerPoint and project
- Suitable experience in Health and safety, and environmental issues