Advert Text
Overall, Purpose of the Job
To ensure the efficient and effective provision of cleaning services at the client site in accordance with contractual obligations, company policy, and standards. This includes
managing the day-to-day operations of the cleaning team, coordinating with other soft services, and maintaining high standards of cleanliness and safety.
Main Duties and Responsibilities
Operational Management:
- Lead and manage the cleaning team, ensuring smooth day-to-day operations.
- Supervise and investigate the quality and standards of cleaning services, ensuring compliance with Site Service Level Agreements (SLAs) and company standards.
- Conduct regular site audits to ensure standards are maintained.
- Oversee the use of cleaning equipment and materials, managing repairs, renewals, and stock levels.
- Arrange and manage relief/holiday cover for cleaning staff.
- Review and prepare cleaning logs for site weekly.
Team Management and Development:
- Recruit, train, and develop cleaning staff, ensuring all team members are fully trained in their roles.
- Monitor staff performance, manage workloads, and provide ongoing coaching and support.
- Ensure compliance with HR policies and procedures, managing staff attendance, grievances, and records.
- Conduct induction and on-the-job training for new and existing staff.
- Maintain accurate documentation for all inspections, audits, and safety procedures.
- Ensure efficient management of utilities, stock, and consumables.
The successful candidate must also hold
- Excellent communication and interpersonal skills.
- Strong organisational and management skills.
- Ability to motivate and lead a team effectively.
- Proactive and flexible work approach.
- Excellent problem-solving skills and ability to think outside the box.
- Excellent attention to detail when reviewing their work.
Qualifications and Experience
- Previous experience in a cleaning management or supervisory role.
- Good computer literacy, particularly in Microsoft Office (Excel essential)
Working Pattern
Monday to Friday from 8:00-16:00
Ref: 14137