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Working pattern: Monday to Friday
Main duties and responsibilities
- Lead and support a team and assume overall account responsibility to ensure all contractual service level agreements are maintained and achieved.
- Ensure full compliance with all Health and Safety regulations, company policy and all other company legislation and best practices on the portfolio.
- Grow and foster a collaborative environment for the teams to work and thrive looking at key drivers to achieve company strategic targets.
- Provide performance metrics and reporting for each Client account allowing a basis to be formed supporting the achievement of overall business goals.
- Develop a deep understanding of each account's critical requirements and challenges and create a supporting strategy to address these.
- Partake in recruitment and selection process on occasions
- Lead and motivate the team to develop efficient work ethics and strategies, drive self-delivery and deliver sustainable solutions with improved technology and value add
- Provide periodic Client satisfaction metrics to promote and enhance a Client centric culture.
- Develop and manage a Client retention strategy where appropriate.
- Work with desired departments to implement digital intelligence strategies to fulfil Client expectations and to support decision at operational, tactical and strategic levels. .
- Ensure compliance of company ISO and all quality standards across the portfolio.
- Work with commercial finance analysts to ensure business forecasts and margin management are consistent with expectations across the portfolio.
- Assist in the preparation of annual and long-term budgets for each Client account.
- Set a robust operational culture in line with company policies, values and vision.
Qualifications and experience
- Recognised third level qualification essential.
- Minimum 7 years’ experience in Facility Management/Client Oriented Service industry.
- Experience and knowledge of working in regulated environments/ infection control
- Experience in bidding and delivering business development presentations
- Professional affiliation with the IPFMA and or BIFM beneficial
- Proficient use of MS Office suite.
- Professional affiliation with the IPFMA and or BIFM beneficial
- Excellent interpersonal & communication skills
- Ability to lead successful facility management teams
- Flexible approach to meeting deadlines
- Full clean driving license.
Ref:15707