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Main duties and responsibilities
- Manage a portfolio of client accounts, ensuring all service level agreements (SLAs) are met and exceeded.
- Develop and implement client retention strategies.
- Foster strong senior client relationships and identify new business opportunities.
- Lead, motivate, and develop internal teams to create a collaborative and high-performance work environment.
- Support and coach site leads and directors within the team.
- Participate in the recruitment and selection process.
- Manage and control contract budgets to ensure financial objectives are met.
- Provide performance metrics and reporting to director-level management.
- Drive efficiency across the portfolio by streamlining services and adopting innovative practices.
- Ensure full compliance with all Health & Safety regulations and company policies
- Maintain ISO and other quality standards across the managed portfolio.
- Understand each client's critical needs and develop strategies to address challenges.
- Drive continuous improvements through safe, sustainable, and innovative initiatives.
- Contribute to the expansion of services within existing client bases
Qualifications and experience
- A minimum of five years’ experience working in Facilities Management environment 2 of which must be in management.
- Member of a relevant professional organisation
- Financial and budgetary experience above a value of €1 million
- Man management experience
- A Knowledge of Sales & Margins processes
- Excellent communication, organisation and time management skills
- Financial acumen with demonstrated competence in managing budgets.
- A strong leader with a skill for engaging others.
- Excellent PC literacy skills required.
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