We are looking for a Security Manager to join our Team in Dublin
Shift Pattern: Monday-Friday 08:30-17:00
Main duties and responsibilities
▪Responsible for the day-to-day management and leadership of security including the development of the team
▪Sustain a high level of customer satisfaction and ensure that a quality service is being always delivered
▪Establish and maintain effective communication links with other colleagues within the greater on-site team and the team across other client sites.
▪Act as day-to-day point of contact for all related services to the client while ensuring the delivery of excellent customer service
▪Ensures the smooth running of the site(s) adhering to the Site Service Level Agreement and Services Specification.
▪To arrange/carry out the induction and ‘on the job’ training of the security staff in accordance with relevant client & Apleona company practices.
▪To undertake in conjunction with the Contract Manager and HR Department, recruitment of security employees in accordance with relevant Apleona company practices.
▪To organize the provision of relief/ holiday cover for security staff as required.
▪To authorize, allocate, and record security staff absences.
▪Liaising with the client and employees, internal and external, monitoring activities, monitoring visitors to the site, monitoring CCTV, dealing with alarm activations in line with procedures
▪Answer, screen and direct calls accordingly, message management
▪Meet & Greet persons entering organization
▪Customer care, general administrative and clerical support
▪Ensure coordination of Post/Taxi’s/Couriers etc.
▪Ensures knowledge of staff movements in and out of organization
▪Ensures knowledge of contractor movements in and out of organization
▪Ensure knowledge of contractor management system
▪Ensure all contractors are inducted and relevant permits are in place
▪Dealing with the daily/monthly maintenance checks/facilities
▪Access Control including logging vehicle registration numbers, scanning/conducting searches
▪Reviewing documentation presented by 3rd parties on site, checking tagging systems, issue/retrieval of temporary ID cards
▪Manage and Conduct when required Patrols of premises
▪Other reporting in line with procedure and any additional duties as requested by the Contract Manager
▪Manage all aspects of the contract under their control. Ensuring the PPM plan is executed in accordance with the contract and other services are completed on time and within budget
▪Promote and deliver the aims of the company to meet or exceed the quality levels and customer support
▪Ensure that the site is following the company quality measures and procedures in conjunction with the current policies and procedures
▪Monitor and oversee on remote sites to ensure compliance.
▪Ensure the Contract Service Level Agreements are achieved
▪Assist in ensuring all training requirements are met where applicable
▪Promote & Encourage Environmental & Waste Management policies
▪Management of contractual documents and KPIs
▪Ensure safe systems of work are in place for all operations
▪Suggest and implement improvements and innovations in service delivery
▪Assist and support with the company security function if required
▪Take on ad hoc duties and other related tasks as assigned by line manager or authorized representative.
Qualifications and experience
▪Must hold valid PSA Licence
▪Must have at least five years relevant experience
▪Strong knowledge and skill of administrative and clerical procedures
▪Strong knowledge of computers and relevant software applications :
▪Strong knowledge of customer service principles and practices
▪Experience in Site Management
▪Flexible in your approach- willingness to help; ‘can do’ attitude
Apply with your CV and we look forward to hearing form you !
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