At Apleona We are always on the lookout for Candidates and we currently have a requirement a dynamic Site Account Manager to join our team in Shannon,Co Clare
Shift Pattern Monday - Thursday 08:00 - 16:30 Friday 08:00 - 15:30
Main duties and responsibilities
▪ Formulation & management of budgets for all contracts under their control to ensure that cost control is effective in ensuring that financial objectives are met
▪ Promote and deliver the aims of the Company to meet or exceed the quality levels and customer support objectives central to the Company’s core business
▪ Ensure that control measures are in place to ensure that safe working environments exist to provide subcontractors with the facilities required to carry out functions without interruption to the Company’s business n
▪ Most elements of work are handled by the site-based team (42.no employees)
▪ Off-site support is provided by Apleona mobile engineers / project managers/ subcontractors
▪ Provide guidance to each client as and when required.
▪ Provide guidance on energy management to each client as and when required with a view to minimising costs and increasing efficiencies.
▪ Establish and manage quality measures and procedures in conjunction with the Company to enable two-way communication, ensuring feedback and continuous improvement is achieved
▪ Develop and deliver Service Level Agreements for each client and sub contractor contract under their control
▪ Measure and monitor the effectiveness of the service delivery against agreed SLA &KPI’s to ensure deductions are kept to a minimum.
▪ Experience in CAFM / CMMS systems is necessary.
▪ Facilitate and manage training requirements to ensure that staff are fully trained in all aspects of the service provision.
▪ Ensure that all HR policies and procedures are complied with for the team ▪ Prepare monthly report for all services covered under contract
▪ Ensure safe systems of work are in place for all operations by managing and addressing the Health & Safety requirements of each function
▪ Provide support to the Commercial functions of the business as required including assistance with any labour or subcontractor elements during the tendering process
▪ Monitoring the quality of the work carried out by the workforce through random audits and the ongoing review of breakdowns. .
▪ Take full responsibility for all health and safety issues at each of the sites under their management
▪ Ensure compliance with all statutory and company procedures
▪ Suggest and implement improvements and innovations in service delivery
▪ Ability to develop and grow customer relationships.
▪ Experience in hiring, developing, motivating and retaining quality staff. .
▪ Take on ad hoc projects from time to time as deeded necessary by the Director
Qualifications and experience
▪ Project management experience
▪ Energy management experience / qualification would be advantageous
▪ Previous experience managing a team
▪ Third level engineering qualification or equivalent
▪ Member of a relevant professional organisation
▪ A Knowledge of Sales & Margins processes
▪ Excellent people management and communication skills both written and oral
▪ Must possess a dynamic approach to achieving continuous improvement ▪ Good people management skills
▪ Possess excellent commercial skills- ability to hold financial responsibility
We look forward to your application
Ref:16660