Overall Purpose of the Job
To provide administrative and systems support to ensure the daily operation of the Service Support
Centre (SSC) and to facilitate the coordination of services within the SSC. The role includes the timely
and accurate processing of all paper work in regards to the SSC as well as the updating of CAFM
(Computer Aided Facility Management System) and the effective utilisation of all other systems. The
role is a heavily interactive role and involves daily communication with both internal staff and external
clients and specialist partners.
Main Duties and Responsibilities
Reception – answering phones, directing calls as appropriate and taking messages
General administration work: filing, photocopying, scanning, binding, recording of timesheets,
generation of client quotations and reports
Booking taxis, couriers, restaurants, travel and accommodation
Meeting room set up, i.e. tea, coffee etc.
Ensure all collated appropriate information from incoming calls, emails, mail and verbal
communication is correctly and completely entered into the Computer Aided Facility
Management System (CAFM) or appropriate system as required
Follow up and reconciliation of all incoming documentation and information to support
effective close out of all open / outstanding works
Running reports on CAFM to monitor work order status- billing all work approved work orders in
a timely manner
Periodic review of WIP files received by accounts and prompt action taken on closing and billing
all open work orders
Coordination and scheduling of the maintenance tasks for the mobile team and specialist
contractors for planned and reactive works
Requirements
Excellent customer service skills
Ability to work with and part of a team
Ability to plan, prioritise and work to strict deadlines
Good communication and interpersonal skills with a strong customer focus both internally and externally
Working pattern: Monday to Friday
Location: Dunboyne, Co Meath
Ref: 14114