Advert Text
We are currently seeking a Service Centre Administrator to join our Apleona team in Dublin 14
Working Pattern: Monday to Friday, 9am-5:30pm
Main duties and responsibilities
- Reception – answering phones, directing calls as appropriate and taking messages
- Booking taxis, couriers, restaurants, travel and accommodation
- Ensure all collated appropriate information from incoming calls, emails, mail and verbal communication is correctly and completely entered into the CAFM or appropriate system as required
- Follow up and reconciliation of all incoming documentation and information to support effective close out of all open / outstanding works
- Running reports on CAFM to monitor & manage work order status to keep within SLAs
- Processing of invoices assigned through ELO on a daily basis
- Coordination and scheduling of the maintenance tasks for the mobile team and specialist contractors for planned and reactive works
- Working with SSC colleagues and other departments within the company to ensure all SSC processes and procedures are updated and reflect the most efficient methods in performing tasks
- General filing of all SSC associated documentation (hard & soft) and management of the filing system to ensure a consistent and tidy system to aid the speedy retrieval of information
- Any other duties as assigned by your line manager to include other areas of the Service Support Centre function
Qualifications and experience
- Experience working in a fast-paced Service Desk role environment is desirable
- Knowledge of Facilities administration would be a distinct advantage
- Excellent pc skills and proficiency in Word and Excel is essential
- Awareness of good health and safety practice
- Ability to work with and part of a team
- Ability to plan, prioritise and work to strict deadlines
- Good communication, interpersonal and customer service skills
- Methodical with high level of accuracy and attention to detail
- Flexibility
We are looking forward to hearing from you!
Ref. 18056