Advert Text
Job Purpose
To take ownership of the Office Services Pillar ensuring all visitors, employees
and the client experiences a fantastic level of service and smooth day-to-day
operations.
Based in Dublin,in a new state of the art campus you will take ownership of the Office Services
Pillar, managing a multi-disciplined team to ensure all visitors, employees and the client
experiences a fantastic level of service and smooth day-to-day operations. This is a complex
position that requires the ability to prioritize and multi-task, and manage contractual obligations
and KPIs.
Key Accountabilities
Consider the accountabilities of the job in terms of outputs to the external/internal customer, team
leadership and financial and process responsibilities.
Leading a multi disciplined team
to deliver all services under the
Office Services pillar.
- Ensure delivery against the client agreement.
- Identify and present opportunities for growth,
continuous improvement, and manage contractual
obligations such as Service Level Agreements
(SLAs) and Key Performance Indicators (KPIs) in
line with budget forecasts.
- Prepare revenue forecasts based on current client
commitments and develop/present client monthly
and quarterly business reviews.
- Actively communicate and coordinate with the
client in regards to operational needs.
- Provide regular status reports and manage task
lists on assigned pillar progress for all project
areas.
- Provide clear and strong direction and take
appropriate action to resolve potential off-target
performance
- Manage, motivate, and develop internal teams to
promote inclusive and cohesive team environment
across different departments within the company.
- Directly managing a multi-disciplined team to
ensure all Visitors and Clients experience a
fantastic level of service.
- Liaise with Resourcing and Recruitment teams to
ensure appropriate resourcing levels across
multiple pillars at all times.
- Lead by example in ensuring Health and Safety
procedures and practices are maintained at all
times.
- Other duties, responsibilities, and projects as may
be required for the efficient running of the
business.
- Development of an environment that is in line with
our core values of Performance, Perseverance,
Innovation, Integrity, and Agility operating within
company policy at all times.
- Travel may be required
Skills Required
- A strong business operator with effective
communication skills and the ability to negotiate and
influence at all levels.
- Excellent Customer Relationship Management (CRM)
skills and a commitment to high quality delivery in a fast
paced environment.
- Demonstrated ability to proactively build and maintain a
collaborative network, both internally and externally, in
order to successfully navigate through the client
organisation.
- Proven ability to develop and implement strategies and
deliver on targets.
- Ability to prioritize with proven innovative problem solving and decision-making skills.
- In-depth knowledge of at least one core competency
within the facilities management industry ideally Office
Services and strong commercial and financial
awareness.
- Knowledge of Google suite (Gmail, Gsheets, Slides)
Working Pattern
Mon-Fri 8: 00-17:00, 40 hrs per week
Ref:13470